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Currencies are determined by the seller's currency. The seller sets the currency when logging into Stripe. Buyers pay in the currency of the listing, meaning the buyer's bank makes the currency conversion. This keeps conversion fees as low as possible.If you are a seller and wish to switch currencies, please reach out to us.
You can buy and sell every piece of gear connected to skydiving on Avento. We are constantly developing and improving our filter algorithm so you can buy and sell exactly what you need.
It is possible to buy gear on Avento worldwide.
Selling on Avento is currently available in the following countries:
The buyer pays with debit or credit card (you might need to shortly change your card limit). This amount is then blocked on an account until the buyer has received and had time to inspect the gear. Once the gear has been inspected, the buyer is paid out.
For detailed information on the transaction process and review periods depending on the delivery method check transaction process buyer or transaction process seller
Yes. If the item is not as described, the case is forwarded to us, and we make sure that you are refunded. Of course, you must send back the equipment in this case. In most cases, you will have to cover the shipment of the return.
We offer advanced filtering and escrow payments. With this, we can offer efficient search and safe transactions while still being cost-efficient. For specific advantages for buyers and sellers, check the according section below.
When a listing has the “verified partner” badge, this means that the seller is a partner of ours. We work closely with some riggers and active traders that sell their used gear on Avento. We know them personally and have verified that they meet high standards of expertise and are especially trustwurthy.
We developed Avento to make buying and selling skydiving gear easier and safer. Over a third of jumpers buying or selling on Facebook have experienced scams.
We designed the buying process with much care to ensure it is safe and efficient. In detail, these are the steps to buy used gear on Avento:
If the gear you ordered is not as described. Keep in mind that the purchases are between private individuals and that you usually can't return gear just because you don't want it anymore, or you didn't verify the sizing correctly. However, if the seller did not specify the gear correctly in the listing or there are any other larger problems (not jump worthy, broken etc.), you can safely return the gear and get a refund.
For that, you need to dispute the purchase on the listing overview by clicking the "dispute" button. You need to do this within the determined time periods (14 days after pickup or 28 days after shipment). Find out more about the process here. After dispute, we will resolve the dispute by talking to you, your rigger and the seller. When we confirm the fault, we will initialize your refund.
Before you receive a refund, you must ship the purchase back to the seller. For that, you need to use a reliable carrier and use tracked shipping in order to be able to prove that it safely arrived at the seller. You are carrying the risk of loss or damage during shipping as a buyer. Once it was safely delivered, you will receive a full refund.
Once you receive the gear you bought, we recommend you to bring it to your rigger to inspect if the condition is according to the description. If you don’t know a rigger, ask at your drop zone and you will surely find one.
As a marketplace, we do not inspect the gear ourselves. We ensure authenticity and safety for you through our escrow payments. Your money is held in a safe account on Stripe and only paid to the seller once you had time to bring it to your rigger for inspection.
Once the buyer received the gear, they have 2 weeks to bring it for inspection. If the buyer has not contested the transaction within the 2 weeks or has confirmed that the gear is in order, the funds are released to the seller.
As a buyer, you can pay with debit or credit card. You might have to temporarily increase your card limit if you are looking to buy something exceeding your current limit. You can usually do this easily on your ebanking.
We built Avento specifically for the purpose of making buying and selling gear easy and safe. This includes multiple advantages for sellers selling on Avento.
We built Avento specifically for the purpose of making buying and selling gear easy and safe. This includes multiple advantages for sellers selling on Avento.
In order to provide safe payments, we work with Stripe as a third party payment processor. To know which account to send your payment to when you sell something, we need your IBAN. Due to regulatory requirements in your country, Stripe might ask you for some additional information like address or identification document.
Stripe is one of the most secure and reputable payment processors worldwide. Your details stay secure at all times, and we do not store your payment details ourselves at any time.
Signing up with Stripe only take a few minutes and you only need to do it once.
Include as many details as possible. The more details are included, the more likely it is that a buyer finds the listing.
As the buyer has to cover shipping when sending gear back and because returns are only possible in case of misrepresentation by the seller (description of listing and actual gear does not match), this is highly unlikely.
If you want the added security that this cannot happen, we recommend that you have your rigger put his seal around the three ring system before sending the gear. Jumping gear with a sealed 3-ring system is dangerous, and thus you can see that it has not been jumped when it comes back with the seal intact.
To protect yourself from an unrightful dispute by a buyer, make photos of the gear before you hand it over or ship it. The photos should show all angles and details. In case of shipping, include a photo of the gear in the unclosed packaging to prove proper packaging.
As your currency is set by your main payout information on Stripe, you cannot sell in multiple currencies from the same account. In case you sell gear from multiple locations, you can easily make two accounts with two Payout information (e.g. one Swiss IBAN in CHF and one German IBAN in EUR).
