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The most commonly asked question to shipping and pickup.
If you chose shipping, you have to choose the shipping region (National, Continental, Global). Make sure that you choose the right shipping region by comparing the sellers’ location with your shipping destination. If you choose the wrong shipping region, you may be asked to pay the difference in shipping cost.
After you have purchased the item, your money stays in a secure account. The seller has 7 days time to ship the item. If he or she doesn’t ship within 7 days, the order is automatically canceled, and you will receive a full refund.
After the seller has shipped the item, you have 28 days time to receive and inspect the item. We plan for a maximum shipping time of 14 days so that you have at least 14 days left to have the item inspected by your rigger. If the item does not arrive within 14 days, you can dispute the order on Avento under Avento > Inbox > As a customer. We will then evaluate the situation and make sure that you have enough time for inspection. Note that only disputes over Avento are valid, and a message to us directly might not be considered.
After the 28 days, the order is automatically completed as successful.
In case that the listing does not correspond to the listing (Not jumpworthy although stated, broken etc.), dispute the order on Avento. We will evaluate and resolve the situation. When we confirm your claim, the order is canceled, you ship back the gear and will receive a refund. You are responsible for the shipping cost in that case. We may ask you to give us the contact of your rigger to confirm the problem with the gear. Note that only disputes over Avento are valid, and a message to us directly might not be considered.
Keep in mind that we transactions are between private individuals, and there is no general right to send back gear for other reasons than material errors (E.g. The harness not fitting, although the information provided was correct, is not a valid reason for a return).
We try to resolve disputes as fast as possible but maximally within 30 days. In extremely complex cases, it might take up to 50 days. If one party does not cooperate in resolving the issue by not responding for a long time or other reasons, we may resolve the dispute in favour of the other party.
After you have purchased the item, your money stays in a secure account. You then have 14 days to pick up the item from the seller. If you don’t pick up the item and mark it as picked up under Avento > Inbox > As a customer, the transaction will automatically be completed as successful.
After picking up the item, you have 14 days to have your order inspected by your rigger. After successful inspection, please mark the order as checked on Avento. Only then is the seller paid out. If you don’t mark it as checked or disputed within 14 days, the transaction is completed automatically, and the seller is paid out.
In case that the listing does not correspond to the listing (Not jumpworthy although stated, broken etc.), dispute the order on Avento. We will evaluate and resolve the situation. When we confirm your claim, the order is canceled, you ship back the gear and will receive a refund. You are responsible for the shipping cost in that case. We may ask you to give us the contact of your rigger to confirm the problem with the gear. Note that only disputes over Avento are valid, and a message to us directly might not be considered.
Keep in mind that we transactions are between private individuals, and there is no general right to send back gear for other reasons than material errors (E.g. The harness not fitting, although the information provided was correct, is not a valid reason for a return).
We try to resolve disputes as fast as possible but maximally within 30 days. In extremely complex cases, it might take up to 50 days. We may resolve the dispute in favour of the other party.
